delivery
- We cooperate with DHL for all our deliveries
- A shipping confirmation email will be sent once the order is fulfilled and can be handed over to the logistics partner.
Delivery times
- Under normal circumstances, the products will be packaged and handed over to our logistics partner within 2 working days.
- Estimated delivery dates are only approximate and cannot be guaranteed. Due to many factors, estimated delivery dates can also change between the time you place your order and when you receive your order. We do our best to provide accurate delivery dates and provide you with additional resources to help you track your order, such as tracking links and order details.
Customs and regulations
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Within the EU
There are no customs duties, no additional fees other than the shipping costs to be paid for orders from the EU. The final prices indicated include the VAT of the destination country. -
Outside the EU
In some countries outside the EU, customs fees must be paid by the customer before the shipment is delivered. The final prices shown do not include VAT or GST. - Fees may include import duties, import sales taxes, customs clearance fees and other applicable charges.
- These charges are to be borne by the customer. and Please note that the company has no authority over the customs and duty fees.
Delivery and cancellation
(1) Unless otherwise agreed, delivery will be made to the delivery address specified by the customer. On the website you will find information on the availability of products sold by Kalumi GmbH (e.g. on the respective product detail page). We would like to point out that all information on the availability, shipping or delivery of a product is only estimated information and approximate guidelines. They do not represent binding or guaranteed shipping or delivery dates, unless this is expressly stated as a binding date in the shipping options for the respective product.
(2) If Kalumi GmbH determines during the processing of your order that products you have ordered are not available, you will be informed separately by email or by message in your customer account. The purchaser's legal claims remain unaffected.
(3) If delivery to the customer is not possible because the delivered goods do not fit through the customer's entrance door, front door or staircase or because the customer cannot be found at the delivery address provided by him, although the delivery time was announced to the customer with reasonable notice, the customer shall bear the costs for the unsuccessful delivery.
(4) Delivery is made depending on the customer's payment method. In the case of advance payment, delivery is made after the payment order has been issued to the transferring credit institution. In the case of payment by PayPal, credit card, gift card, direct debit, instant transfer or invoice, delivery is made after the contract has been concluded.
(5) If your order is shipped in more than one package, you may receive a separate shipping confirmation for each package. In this case, a separate purchase contract is concluded between us for each shipping confirmation for the products listed in the respective shipping confirmation. The contractual partner is Kalumi GmbH. Regardless of your right of cancellation, you can cancel your order for a product at any time free of charge before the corresponding shipping confirmation is sent.
payment
(1) The customer can pay for the goods using the following payment methods:
- Paypal
- Credit card and debit card
- Apple Pay
- Klarna Instant
- Giropay
(2) Certain payment methods may be excluded by the provider in individual cases.
(3) The customer is not permitted to pay for the goods by sending cash or cheques
(4) If the customer chooses an online payment method, the customer hereby authorizes the provider to collect the amounts due at the time of the order.
(5) If the provider offers payment in advance and the customer chooses this payment method, the customer must transfer the invoice amount to the provider's account within five calendar days of receipt of the order. The provider reserves the goods accordingly for five calendar days.
(6) If the provider offers payment by credit card and the customer chooses this payment method, the customer expressly authorizes the provider to collect the amounts due after dispatch of the partial deliveries or deliveries of goods.
(7) If the provider offers payment by direct debit and the customer chooses this payment method, the customer issues a SEPA basic mandate to the provider. If a payment transaction is reversed when paying by direct debit due to insufficient funds or due to incorrect bank details being transmitted, the customer must bear the costs.
(8) If the provider offers payment in advance and the customer chooses this payment method, the customer undertakes to pay the invoice amount within 14 days after dispatch of the goods, without any deduction of discount.
(9) Should the customer default on payment, the provider reserves the right to claim damages for late payment.
